Privacy Policy

Introduction

Welcome to https://best-way-to-feed-wild-birds.feedersandmore.co.uk (hereafter referred to as “Best Way to Feed Wild Birds,” “we,” or “our”). We are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of information from users visiting our website, utilizing our applications, and interacting with our services.

Scope

This policy covers all aspects of our online presence, including but not limited to, our official website, mobile applications, online forms, newsletters, and any other digital platforms or services offered under the Best Way to Feed Wild Birds brand. It is important to note that this policy does not extend to third-party websites, applications, or services accessed through links on our platform. Each of these third-party entities has its own privacy policies governing their data collection practices.

Processing Activities

This Privacy Policy governs your interactions with us in the following scenarios:

Using any of our applications and services as an authorized user.
Visiting our websites that are linked to this Privacy Statement.
Subscribing or unsubscribing from our newsletters, emails, calls, or text messages (SMS).

Personal Data Collection

We collect various types of personal data to enhance your experience with our products and services. The categories of personal information we gather include:

Account Information: This includes user names, email addresses, and passwords required for account creation and login.
Payment Information: We process details related to online transactions, such as credit/debit card numbers, billing addresses, and payment history.
Financial Information: We may collect data about your financial status or income level for specific services or promotions.
Purchase Information: Details of products or services you have purchased from us, including quantities and transaction dates.
Mobile Device Identifiers: Unique device identifiers, IP addresses, mobile network information, and location data from your mobile devices when using our apps.
Location Data: Information about your geographical location when you use our services that require geolocation.
Feedback: Reviews, comments, and responses provided by users regarding our products or services.
Social Media Information: If you choose to connect our services with your social media accounts, we may collect data from those platforms (e.g., name, profile picture, connections).
Product Information: Details about the products you interact with on our website, such as viewed items and added favorites.

We obtain this data through direct user input, interactions with our services, and automated technologies, including tracking cookies and similar tools. Additionally, we may receive personal data from third parties who assist us in providing services, subject to their respective privacy agreements.

Cookies

Cookies are small text files placed on your device by websites you visit. We utilize cookies for various purposes:

Strictly Necessary: These ensure basic functions of our website and apps, such as enabling secure connections and remembering user preferences.
Preference: Cookies store settings tailored to individual users for a more personalized experience.
Analytics: They allow us to analyze visitor behavior on our sites, providing insights into how users interact with our content.

Users can manage non-essential cookies through our Cookie Manager, offering control over their tracking preferences.

Retention and Deletion

We retain personal data only for as long as necessary or permitted by law. The retention periods vary based on the type of data and the purpose it serves:

Account information and transaction records are typically retained for a minimum of 7 years to meet tax and legal obligations.
Personal data used for marketing purposes is kept until you opt out, but we may retain aggregated or anonymized data indefinitely for internal analysis.
Once the data is no longer required, it will be securely deleted or anonymized to prevent re-identification.

Security Measures

We have implemented robust security measures to protect your personal data from unauthorized access, use, or disclosure. These include:

Encryption of data during transmission and at rest.
Secure third-party processing partners who adhere to strict privacy and security standards.
Regular audits and testing of our security systems to identify and mitigate potential vulnerabilities.

Children’s Privacy

We do not intentionally collect or solicit personal data from children under the age of 18. If we learn that a child has provided us with personal information, we will take steps to delete such data from our systems.

Your Rights

Depending on your location and applicable laws, you have certain rights regarding your personal data:

Access: The right to request access to the personal data we hold about you.
Rectification: The ability to rectify inaccurate or incomplete personal data.
Erasure (Right to be Forgotten): Requesting the deletion of your personal data, under certain circumstances.
Restriction: Limiting the use or processing of your personal data.
Portability: Obtaining your personal data in a structured and commonly used format.
Objection: Objecting to the processing of your personal data for specific purposes.
Non-Discrimination: The right not to be discriminated against for refusing to provide personal data.

To exercise these rights or if you have any data-related queries, please contact our privacy team at your earliest convenience.

Changes to Policy

We reserve the right to update or modify this Privacy Policy at any time without prior notice. Any changes will be posted on this page, and we encourage users to review it periodically for the latest information.

Contact Information

For questions regarding this policy, data privacy concerns, unsubscribe requests, or any other inquiries, please contact us:

Email: [email protected]
Mailing Address: [Provide the physical address]